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28-02-2023 11:05 AM
28-02-2023 11:05 AM
Temporary topic
Hi
I was actually wondering if there is a waitlist on the Sane Drop In chat?
I was looking to chat since yesterday morning and it's always unavailable (which I understood as busy).
Kindly let me know.
sammy3
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28-02-2023 11:45 AM
28-02-2023 11:45 AM
Re: Temporary topic
The feedback form is now easier to find - you will see it in the header of every page of sane.org on a desktop and its in the hamburger menu (three lines on the left hand side) on a mobile device. All part of a wider piece of work to adopt the It's OK to complain guidance from Vic MHCC for better feedback and complaints practice.
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28-02-2023 12:08 PM
28-02-2023 12:08 PM
Re: Temporary topic
Hi @Former-Member,
Thank you for your question. Unfortunately I think the chat isn't available at the moment. Have you tried calling SANE's drop-in line? The number is 1800 187 263 (it is open Monday through Friday - 10am to 10pm). I believe there will be a queue so I think it is a case of either holding on until your call is answered (which I understand can be frustrating) or you may want to try again later. I'm sorry to read that you had no luck getting on yesterday - it is a very busy from what I understand.
Hopefully you will have more luck connecting today.
Warm wishes,
FloatingFeather
PS. Have you tried SANE's Guided Service (it's a more 1:1 service with more ongoing type help) - I will attach a link here Guided Service.
Warm regards,
FloatingFeather
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28-02-2023 03:15 PM
28-02-2023 03:15 PM